Eighteen months ago our company signed up a FishEye web design to create a new e-commerce website for us. As our company is an online based shop it was imperative that this was a success and delivered quickly.
Today we are still doing our best to get the website out of their control as they have been an absolute nightmare to work with; their incompetence and lack of effort has really had a terrible effect on our business in many different ways.
The lesson that we can take from this is two sided;
Firstly, when looking to contract someone to help you with any part of your business that is core to your success you need to do your due diligence. Speak to their past clients, have in depth meetings with them, look at past projects that they have worked on, and read online reviews if possible.
Secondly, once you are further down the line, if things start to go pear shaped then be prepared to pull the plug and look for someone else to take over. Don't continuously give them the benefit of the doubt. If they prove to be rubbish and don't deliver on their promises then get away.
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